Going paperless: eir removes 1.3M sheets of paper from retail operations annually
eir, the principal provider of fixed-line and mobile telecommunications services in Ireland, is making great strides to embed sustainable business practices in every part of the organisation. Through a range of transformation initiatives they are upgrading their legacy infrastructure to better serve communities across Ireland, buying green electricity, introducing electric company cars and providing more routes to help customers recycle their end of life equipment. Ultimately, eir aims to become carbon neutral by 2050.
The transformation of retail operations is an important part of eir’s sustainability agenda, following the success of a Paperless Business trial which took place in eir’s Naas store in 2020, they have now rolled the programme out to all stores nationwide which is resulting in a saving of 1.3 million sheets of paper per year. Additionally, recycling in stores has been improved and print advertising materials have been reviewed and removed where possible or reduced where removal is not an option.
Chris Goggin, eir’s Director of Sales “eir is committed to the management of our environmental impacts and reducing our carbon footprint. Going Paperless is one part of our sustainable business strategy. Over the last 18 months we have removed processes that used excessive amounts of paper, removing the requirement of 93% of the paper we would have used in stores from 2019 and previous. The reduction of 1.3 million pieces of paper annually will realise additional benefits such as increased speed of turnaround times for customer queries and administration of paperwork. It also means less carbon emission from the shipping of physical contracts, paper and printing supplies.
Alongside this significant saving, team members have been trained on best practices in sustainability and energy management, which are invaluable skills in today’s world. Our team is greatly motivated to become more sustainable in all aspects of our business. I would like to thank all our retail teams across the country for their support as we continue to transform the way in which we operate.”
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