The new Luas Operating Contract means a new era for Luas – Transdev Dublin’s goal is to Transform Dublin Together, achieving the very highest levels of quality and delivery for our client Railway Procurement Agency and the National Transport Authority by aspiring to create the Perfect Journey experience for our passengers every day.
Our unique experience of successfully operating Luas over the last 10 years has also enabled us to develop innovative plans centred on delivering the Perfect Journey for passengers every day. Our organisation is designed to deliver a seamless, end-to-end customer experience, supported by effective training and development. We will build on our comprehensive customer research and engagement activities to better understand and deliver customers’ expectations over the next five years.
In fact, digital technology has transformed the way that people obtain information, communicate and interact during recent years. Transdev is well-placed to leverage the potential to use the digital opportunity to reach more people better, faster and in a more meaningful and targeted way to build Luas’ reputation still further and support RPA and the National Transport Authority in achieving passenger growth.
Transdev mindful of our corporate social responsibility commitments has chosen to partner with a range of Irish-based business to deliver some key elements of the Luas service. The companies that we have chosen meet our criteria for achieving service and innovation excellence in their area of specific expertise.
Our unique experience of operating Luas means our commitments are fully deliverable and will add genuine value to RPA, the National Transport Authority and Luas customers.