TEG: Building supply chain stability and sustainability by monitoring supplier performance

A two-way supplier engagement process has seen a big increase in on-time deliveries to us and subsequently for us onto our customers


What the company did

We carry out a monthly review of each supplier’s performance to a set of criteria including on time Delivery & Quality through Non-Conformance Reports (NCRs). Each supplier receives feedback to keep them informed of our perception of their performance.

The Business Benefits

By doing this our suppliers now have:

  • A much clearer understanding of our expectations.
  • How other suppliers are performing against them.

Having our approved supplier list tracked and monitored, as a direct result of these activities we have seen:

  • A big increase in on-time deliveries to us.
  • A subsequent increase in on-time deliveries onto our customers.
  • A significant improvement in the incoming quality of parts.

I suppose a simple lesson in this is that if we continued as we were our suppliers would have too, but with clear and concise recording and reporting of their performance to them, they want to improve this and satisfy our expectations as we do our customers.

The company

TEG is a specialist engineering services’ company providing tailor made solutions to the aviation, biopharmaceutical and pharmaceutical industries. Headquartered in Ireland, the company supports clients in over 30 countries with fast and effective solutions.

As an EASA Part 21(G) approved production organization, TEG is approved to manufacture new aircraft parts up to and including primary structural elements for aircraft. Such responsibility and accountability requires a high level of discipline, expertise and training.

The same techniques are used by TEG to supply the biopharmaceutical and pharmaceutical industry with custom designed wash racks for sterile fill parts and format change parts for solid dose blister packing.

The expertise of TEG is now widely recognized by customers, who value the relationship established over many years and appreciate the culture of customer support and business partnership. The tag line of TEG is ‘We are integral’. Many customers will attest to that based upon personal experience.

Check out TEG’s sustainability report here