Bank of Ireland publishes 2016 Responsible Business Report

Members News - Mar 02, 2017

Bank of Ireland has recently launched its third Responsible Business Report which provides a comprehensive picture of the Group’s 2016 activities under five pillars – customers, communities, colleagues, environment and governance.

Each year the Bank publishes formal updates to shareholders in respect of its financial performance. The Responsible Business Report complements these financial reporting obligations as it captures the fullest possible range of responsible business activities being undertaken by Bank of Ireland, allowing us to share this information with our shareholders, customers, partners and staff.

Key points of the Bank of Ireland Group Responsible Business Report 2016 include:

  • €2.8 million donated to over 900 charity and community organisations, led by employees, with 1,100 volunteer days given;
  • 8,000 local businesses, sports and community groups participated in 92 Enterprise Towns, across Ireland;
  • Bank of Ireland achieved the Business Working Responsibly Mark;
  • 200 BizWorld primary school workshops – designed to support young people develop their business leadership skills – took place, supported by the involvement of 160 staff;
  • 30,000 participants in ‘Tea & Teach’ sessions which were held by the Bank to enhance elderly and vulnerable customers’ comfort with using the internet and online banking.
Business in the Community Ireland

William Cash who was helped by Bank of Ireland Occupational First Aider, Gemma Murphy and whose story features in the Responsible Business Report 2016 (page 82), pictured at the launch of the Report.


Bank of Ireland Group Chief Executive, Richie Boucher said:

“As Group CEO, I am required to focus on delivering returns for our shareholders in a way that is sustainable and responsible, being conscious of our relationships with, and responsibilities to, other stakeholders.  These are compatible objectives requiring, as they do, that we meet the needs of our customers in an empathetic, efficient, professional and sustainable way, as well as being visible in and supportive of the communities with which we do our business.

When our customers and communities thrive, so do we. I firmly believe that the relationships we nurture are relationships that will endure for generations.  We believe being a responsible business is the only sustainable way to do business, and we are proud to present this year’s report.”

Business in the Community Ireland

Audrey Nolan, Head of CSR, at Bank of Ireland, William Cash who was previously helped by Bank of Ireland Occupational First Aider and Peter Prunty, one of the 30,000 participants in Tea & Teach sessions which enhance elderly and vulnerable customers’ comfort with using the internet and online banking, pictured at the launch of Bank of Ireland’s third Responsible Business Report.


Audrey Nolan, Head of Corporate Social Responsibility & Reporting said:

“The Bank of Ireland Responsible Business Report has become an important part of our communications with our stakeholders, and is a source of pride for our colleagues.  It shows the importance we place as an organisation on Responsible Business and it acts as a catalyst for us to continually improve our approach in 2017 and beyond.”

Audrey Nolan, Head of CSR & Reporting at Bank of Ireland is delighted to hear from BITCI member companies who would like to discuss any aspect of the Report and can be contacted by email at


The full report can be accessed at: