The awards ceremony, which was held in London on Wednesday the 3rd of October, is an annual event attended by representatives from across the global light rail industry. The awards celebrate innovation and excellence, covering topics such as customer experience, sustainability, safety and technical initiatives, engineering and operational excellence, and system design.
The winner of the prestigious Operator of the Year Award is the operator that demonstrates exceptional innovation, performance and customer service over the previous year.
Last night there were 4 operators shortlisted; Edinburgh Trams, Scotland, KeolisAmey Docklands, London, Keolis Downer Gold Coast, Australia and Transdev / Luas, Dublin.
Transdev was commended by the judges for its ability to manage service at times of severe weather in particular its management of Beast from the East and Storm Emma. The Luas Safety record was also acknowledged as was Transdev’s commitment to corporate social responsibility .
One noted cause was the annual event with Inner City Helping Homeless; Transdev with ICHH ask the public to fill a Luas ( tram ) full of shoeboxes with content for the Homeless.
Last year 22,000 boxes were filled. The same event #fillaluas will take place again this year at Connolly Luas Stop on Thursday December 6th 2018
Winning the award two years in a row acknowledges Transdev’s ongoing commitment to operating Luas – an industry-leading customer experience.
Fergus Robertson Howard, CEO, Transdev Ireland and UK said:
“We are delighted to have won Global Light Rail Operator of the Year for the second year running. This award reflects the commitment and passion of the Transdev Luas team in delivering customer focused services that really matter to our customers and the city of Dublin.
Transdev is a mobility company – Our vision is to be Dublin’s preferred transport provider. This award demonstrates we are living our vision. We are customer-focussed with the structure, resources and leadership required for delivering to Luas passengers the best transport experience in Dublin”.
Seamus Egan, the new Managing Director of Transdev Luas said: “I am incredibly proud of the Transdev team and all our partners who work tirelessly to deliver reliable and quality services to our customers, often in challenging circumstances. This award recognises the effort and commitment of everyone at Luas.”